General Questions

 

+ How do I know when the new limited edition colors are available?

A: We always do pre-orders with the limited edition colors, so anyone who is subscribed to our newsletter finds out first and gets first dibs. Sign up here

+ Do you have plans to develop the Real Life Journal into an app?

A: This journal was created specifically to provide a safe place for spiritual connectivity with God and life focus without the distraction of phone notifications. For that reason, we feel that paper and pencil are the best tool. Currently, we have no plans of creating an app.

+ Are you going to make the journal  in other languages?

A: YES! The dream is to produce it in as many languages as we have volunteer translators and editors for. If you are interested in helping us translate, please send us a message here so we can connect and potentially begin the translation process together. Please be sure to include “PASSION PLANNER TRANSLATOR” in the subject line.

+ Do you customize planners?

A: Unfortunately, we don’t currently offer custom planners. We see the Real Life Journal as a clean foundation for you to customize and color code based on your preferences.

+ Do you offer bulk discounts?

A: Absolutely! The best rate for bulk orders is 25% off orders of 100 journals or more.  Request a quote here

+ Can I become a wholesale partner of the journal?

A: Yes. We typically wholesale to businesses and organizations with a brick and mortar storefront such as book stores, churches, nonprofits, etc. The best rate for wholesale orders is 35% off orders of 100 journals or more.  Request a quote here

+ Are your planners available in stores?

Not currently. But, we have a growing list of vendors and they should be available in stores soon. If you would like to be added to our list of potential vendors please contact us here and we will reach out to you. Please be sure to include “REAL LIFE JOURNAL VENDOR” in the subject line.

+ Why is it undated?

A: We wanted this journal to be ready to go whenever you are! You can start and stop at any time.

+ Do Sharpie pens bleed through the pages? What are your favorite pens to use with the planner?

A: Our paper is high quality! But, yes, Sharpies (and other permanent markers) bleed through our pages. We recommend sticking to water-based pens.

Here are some of our favorites!

Because you feel pretty using it!

Kate Spade New York Gold Dots Pen

For an expensive option that feels expensive!

Uni Jetstream Standard Ballpoint Pen

For vivid colors!

Touch Twin Brush Marker Sets 

Sakura Koi Coloring Brush Pens 

+ Is there a number I can call to ask questions about the product?

A: We do not have a phone at the moment, the best way to reach us is by emailing us here.

Shipping Questions

 

+ When will my order be shipped?

A: Orders are fulfilled within 2 – 3 business days (non-holidays/non-weekends) from the order purchase date. PRE-ORDERS will be processed when the product is released.  

+ Do you ship overseas?

A: We ship anywhere in the world. For an estimate of your order, simply fill up your cart and enter your shipping address, and our automated shipping cart will give you a total.

+ Customs fees are not covered in the shipping costs during checkout.

A: Customs policies vary between countries and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, you can contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

+ Why is international shipping so expensive?

A: Because of the journal’s weight and thickness, they must be sent as a “package” instead of an envelope. Sending packages internationally can be high-priced but the more journals per order, the more you save on shipping.

+ I live in DFW, so can I pick up my journal in person?

A: For safety reasons for Charity and her family, we do not do local pick up or drop off. Thank you for understanding.